Update: Military Armament Co. MAC 2 Shotgun

Testing SDS's Customer Service

So, I bought a MAC 2 shotgun about a month back and had a… not great experience with it. After sending in the pictures taken upon cleaning it after the first use, I was contacted by Reyes for SDS customer service in Knoxville within a day of sending the email with the complaint. When I called her, I forgot about time zones and such and got in touch with them only 15 minutes before close for the weekend. She informed me that the tech guys had looked over the pics and yes — that was not normal and send the gun back. Before clocking out for the day, she had my waybill emailed to me with the instructions on returning it.

FedEx took a week to get it back to SDS, during which time I was on a roadtrip that would have allowed me to just drop the damned thing off about the same time. But the turnaround was 72 hours. I had a replacement MAC2 by Monday. Same model and finish. Noted remarked that the damage was mostly the bead-blast style coating flaking from wear. Not good, but not actual structural damage, save that seen on the bolt face. Still — good response from SDS: their customer service is solid, the tech guys didn’t cheap me out like I was expecting, and once I get this out to shoot, hopefully, I’ll have a better experience.